HIGH POINT — Welcome to our viewer’s guide to the online 2020 Leadership Conference. We have three great days of content planned for you. In this handy guide, we will give you the key information you need to watch the conference.
How to watch the conference:
ALREADY REGISTERED? Click here to join the conference.
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If you need help registering, email firstname.lastname@example.org. If you have registered for this event but are unable to log in, please email email@example.com. You may also find a copy of the conference digital binder here.
What’s on the agenda (all times are EST):
Tuesday, December 1
10:00-10:30 a.m. Welcome and Introduction to Conference Platform
Bill McLoughlin, Editor in Chief, Furniture Today
Join Bill McLoughlin, editor in chief of Furniture Today, as he welcomes everyone to the 2020 Leadership Conference, reviews details of the conference platform and sits down with AICO CEO Michael Amini, to discuss the dynamic changes reshaping the furniture industry in 2020. AICO is the Headline Sponsor of the 2020 Leadership Conference.
10:30-11:30 a.m. Keynote: Kevin Brown: Leadership in a Disrupted World
Sponsored by MicroD
Leadership expert and author of the best-selling book The Hero Effect shares insights on overcoming adversity, dealing with change and creating a culture that drives organizational excellence and customer loyalty.
11:30-11:45 a.m. Lessons in Leadership: Storis
11:45 a.m.-1:00 p.m. Lunch and Networking Break: Please visit our sponsor booths
1:00-2:45 p.m. Reinvention Stories
Hear the first-hand stories of how three of the industry’s largest and most enduring organizations have reinvented their businesses to adapt to changing market conditions.
Todd Wanek, Ashley Furniture Industries
Farooq Kathwari, Ethan Allen
Kurt Darrow, La-Z-Boy
2:45-3:00 p.m. Lessons in Leadership: MicroD
3:00-3:30 p.m. Retail Leaders Panel: Reinventing Leadership
Industry thought leaders share insights on the critical challenges facing the industry and share best practices for solving them. Moderated by Doug Stewart, author of “5-1/2 Mentors: How to Learn, Grow and Develop From Everyone and Everything,” the panelists will be:
Jackie Brookshire, American Furniture Warehouse
Andrew Koenig, City Furniture
Rachel Tronstein Stewart, Gardner-White
3:30-4:30 p.m. Networking and Vendor Demos in Booths: Please visit our sponsor booths
Wednesday, December 2
10:00-10:15 a.m. Welcome/Conference Platform Refresher
10:15-10:30 a.m. Lessons in Leadership: Furnitureland South
10:30-11:30 a.m. Keynote: Kaihan Krippendorff
Strategy, growth and transformation expert and the author of best sellers Outthink The Competition, The Way of Innovation and The Art of Advantage will deliver actionable strategies industry leaders can employ to reinvent and strengthen their businesses to succeed in today’s turbulent marketplace.
11:30-11:45 a.m. Lessons in Leadership: Klaussner Home Furnishings
11:45 a.m.-12:30 p.m. Lunch and Networking Break: Please visit our sponsor booths
12:30-12:45 p.m. Lessons in Leadership: International Market Centers
12:45-2:15 p.m. The Future of E-Commerce
E-commerce has reshaped the way consumers shop for their lives and their homes. The global pandemic has dramatically accelerated the role e-commerce plays in consumer purchase behavior and reshaped the way e-commerce will be conducted into the future. Industry leaders in this space reveal their insights on how the most disruptive technology of this generation will evolve in the years to come.
Niraj Shah, Wayfair
Jonathan Johnson, Overstock
Eric Hutchinson, Resident
2:15-2:30 p.m. Lessons in Leadership: BluePort Commerce
2:30-2:45 p.m. Lessons in Leadership: Carpenter
2:45-3:00 p.m. Networking Break: Please visit our sponsor booths
STAGE BREAK-OUTS: 3:00-3:30 p.m.
Reinventing Human Resources
Joe Genduso and Victor Herrera, Bob’s Discount Furniture
Recruiting, training and retaining employees has become a daunting challenge for all business today and can often mean the difference between supporting or stifling growth. Find out how one of the industry’s fastest growing companies is excelling at this challenging process.
Reinventing Sales & The Customer Relationship
JR Linne, Salesforce
Attracting and retaining a customer for life is the goal of every effective sales organization. This high-energy presentation will offer strategies aimed at helping sales associates achieve that and teaching managers how to get the best from their associates. If you ever wanted to know how to coach the coaches, this session is for you!
Reinventing Advertising: A Consumer-Centric Approach
Eric Grindley, Esquire Advertising
What if you could put an ad for the exact product a consumer is shopping for in front of them at the exact moment they’re looking for inspiration? What if you could measure the ROI of an ad not in general terms but right from the moment of spend to the close of the sale? Find out how to do that and much more in this in-depth presentation about the future — and what has become the present — of digital advertising!
3:30-3:45 p.m. Lessons in Leadership: ServeCo
3:45-4:00 p.m. Networking Break: Please visit our sponsor booths
4:00-4:30 p.m. Game Nights hosted by Dos Marcos
Mark Kinsley, CEO of Englander, and Mark Quinn, Co-founder of Spink and Co and vice president of sales, key accounts and marketing, for Sherwood Bedding, host our first-ever Leadership Conference game show!
4:30-5:00 p.m. Furniture Today Awards Program
Sponsored by Genesis Credit
Please join us in honoring this year’s award recipients:
Service to the Industry Award: Ron Wanek, Ashley Furniture Industries
Furniture Industry Leadership Award: Furnitureland South
Furniture Industry Leadership Award: Del Sol Furniture
Thursday, December 3
10:30-11:00 a.m. The Decade of Home: Christiane Lemieux, Founder, Dwell Studio and The Inside
The home has suddenly become a focal point for consumers again! Find out why this is not just a passing trend but a fundamental shift that will redefine the next decade from Christiane Lemieux, serial entrepreneur and author of Frictionless: Why the Future of Everything Will Be Fast, Fluid & Made Just For You.
11:00-11:15 a.m. Lessons in Leadership: Celebrity Spotlight with musician and Peak Living partner Brantley Gilbert
11:15-11:30 a.m. Lessons in Leadership: Marxent
11:30-11:45 a.m. Lessons in Leadership: Celebrity Spotlight with HGTV star Christina Anstead
11:45 a.m.-12:00 p.m. Networking Break: Please visit our sponsor booths
STAGE BREAK-OUTS: 12:00-12:30 p.m.
Furniture Today Exclusive Research: How COVID-19 Has Reinvented The American Home
Sponsored by Genesis Credit
This exclusive consumer research study will uncover the changes American consumers are making to their homes to adapt to the new realities of the global pandemic. From emerging product categories to changing lifestyle activities, this in-depth study will reveal the most meaningful paths to growth in the coming years.
Reinventing Returns: A Path to Profit
Julie Mahloch, Rush Recommerce
What if reverse logistics wasn’t a pain point but a profit center? What if returns could go from cluttering a warehouse to earning you money? Find out how to make that happen as Hayneedle co-founder Julie Mahloch unveils the next big thing!
Panel: Reinventing Finance: A Post-Pandemic Perspective
Panelists: Mark Denman, Genesis Credit
Mike Rittler, TD Bank
Blake Wakefield, Progressive Leasing
A panel of leading finance experts reveal the tips, strategies and best practices that will reshape the finance business and help fuel the next stage of furniture industry growth.
12:30-12:45 p.m. Lessons in Leadership: Resident
12:45 p.m.-1:15 p.m. Lunch and Networking Break: Please visit our sponsor booths
STAGE BREAK-OUTS: 1:15-1:45 p.m.
Panel: Reinventing Bedding: A Guide To Managing Disruption
Sponsored by Serta
Moderator: David Perry, Furniture Today
Panelists: Melanie Huet, Serta Simmons Bedding
Mike Magnuson, Goodbed.com
Bob McCarthy, Resident
A diverse panel of bedding industry leaders unpack the disruption that has reinvented the traditional bedding sales model, overturned the traditional path to purchase and created both new challenges and new opportunities. Find out the strategies that will help drive business in the coming year and beyond.
Panel: Reinventing The Final Mile
Sponsored by JB Hunt
Moderator: Josh DeLay, JB Hunt
Panelists: Steve Anderson, Williams-Sonoma
Levi Dinerman, Renegade Furniture Group
Will Harris, Darvin Furniture
Peter Sorrentino, Bob’s Discount Furniture
The consumer’s last impression can be made or broken by their delivery experience. A panel of leading furniture retailers share best practices and strategies for satisfying consumers’ changing and increasingly demanding needs.
Panel: Reinventing E-Commerce in the Age of COVID-19
Panelists: Manoj Nigam, MicroD
Jeffrey Nunn, Impiger Technologies/vFurnish
Craig Schmeizer, Idle
The COVID-19 pandemic has dramatically increased the importance of e-commerce for furniture retail business models. Changes that were anticipated to take 5 years are now being executed in mere months. This panel of industry leading technology specialists will reveal the critical changes that retailers will need to make to survive this emerging challenge.
1:45-2:00 p.m. Networking Break: Please visit our sponsor booths
STAGE BREAK-OUTS: 2:00-2:30 p.m.
Retail Regulatory Update
Mark Schumacher, Home Furnishings Association
One of the painful lessons of the pandemic is that legislation and regulation impacting furniture retailers is as likely to come from the local government as Washington, D.C. Find out what issues will be redefining the environment for furniture retail in the coming year and what you can do to make sure your voice is heard and your needs met.
Reinventing Sales Management: A Mentor’s Guide
Doug Stewart, TEDx speaker and author
Building and leading a successful sales team at a time of dramatic demographic change takes more than management skills, it takes mentorship, motivation and leadership insight. Find out how to cultivate these traits in your organization from this author of the just-released book “5-1/2 Mentors: How to Learn, Grow and Develop From Everyone and Everything.”
2:30-2:45 p.m. Lessons in Leadership: Hickory Springs
STAGE BREAK-OUTS: 2:45-3:15 p.m.
Panel: Reinventing the Store Experience & Other Small Business Survival Strategies
Panelists: Justin Bowen, The Great American Home Store
Suzanne Carey-Fernandez, Moderno Appliance & Furniture
Andrea Langeliers, Roby’s Furniture
Rachel Lenchner, Today’s Home
Find out what it will take for smaller retailers to survive amid one of the most disruptive periods in the furniture industry’s history from the people who are going to make it happen. A panel of creative, hardworking and inspirational retailers wrap the conference with their stories of inspiration and success.
3:30-4:00 p.m. Leadership Conference Wrap-up