Survey shows holiday shoppers plan to buy online, pick-up in store

INDIANAPOLIS — A survey from marketing personalization platform SmarterHQ revealed that this holiday season, 60% of shoppers plan to shop online and pick up the items either in-store or curbside.

The survey also revealed that 30% of shoppers plan to make most of their purchases after Black Friday and Cyber Monday.

“The way retailers reach out to consumers will also look and feel different. For all the uncertainty that COVID-19 has caused in the retail industry, one silver lining is that brands and retailers have gotten better in how they approach their customers,” said Michael Osborne, SmarterHQ president and CEO.

“What we’ve seen during COVID is a number of retailers placing less of an emphasis on sales and discounts in their marketing messages, and more of a focus on nurturing customer relationships.”

Osborne said retailers will be heavily promoting buy online, pick-up in-store since this saves money on shipping costs and helps keep margins intact. In fact, some retailers are offering discounts for customers who use BOPIS rather than shipping.

The survey also revealed that retailers have more behavioral data than ever before, so they are better able to personalize their communications with customers, according to Osborne.

“With a high influx in online browsing and shopping activities, brands will have more behavioral data at their fingertips than ever before,” Osborne said. “They’ll have data around which items and categories are most popular and can use that to their advantage.”

A similar survey from Google showed that consumers plan to style their homes this fall, with home goods and clothing topping the list of items to be purchased.

Many retailers have indicated they will move beyond the concept of Black Friday as a single day and plan to offer their best deals over a longer period of time.

The Google survey also found that more people plan to shop on Cyber Monday or later this year, and 50% of those surveyed said they plan to use BOPIS or curbside pick-up.

A full 84% of shoppers said that COVID-19 will impact at least one aspect of their holiday shopping behavior, according to the Google survey.

The post Survey shows holiday shoppers plan to buy online, pick-up in store appeared first on Furniture Today.

Maxwood Furniture plans to open new 500,000-square-foot S.C. warehouse

COLUMBIA, S.C. – Youth and master bedroom manufacturer Maxwood Furniture plans to open a second warehouse in Marion County, S.C., which the company said will increase the company’s manufacturing and storage capabilities.

The 500,000-square-foot facility, which represents an investment of more than $5.8 million, is expected to be completed at the end of 2021. It also is expected to create 30 new jobs.

The S.C. Department of Commerce announced the project this week. As part of that announcement, the department said that the Coordinating Council for Economic Development has awarded a $250,000 Rural Infrastructure Fund Grant to Marion County to assist with costs related to the project, which will be located in a formal Blumenthal Mills facility.

“Maxwood Furniture has been a great asset to Marion County, and we are excited that they are moving into the former Blumenthal Mills facility,” said Marion County Administrator Tim Harper. “This is a great opportunity for the city and county with the renovations that they are making. We are excited about their expansion and that they have decided to make that expansion in Marion County.”

This is Maxwood’s second warehouse and distribution center in Marion County. In February 2019, it announced it was opening a 130,000-square-foot facility that would create about 21 new jobs. The new facility will not replace the existing warehouse, Maxwood officials said.

“Maxwood Furniture is very grateful for all the help and support we have been receiving from Marion County and the state of South Carolina,” said Maxwood Furniture President Stephen Jensen. “Their persistent efforts in supporting our expansion plans in the area have made it possible for our company to increase our footprint into a larger warehouse and stay in Marion County.”

He noted that the larger warehouse will enable the company to expand its operations and develop its distribution even further, particularly related to e-commerce fulfillment.

“But we also foresee other opportunities to come from the extra space,” he added. “ We much appreciate all the help, especially from Julie Norman with the economic development office, who was instrumental in making all this happen.”

The post Maxwood Furniture plans to open new 500,000-square-foot S.C. warehouse appeared first on Furniture Today.

George Heine Jr. dies at age 86

MADISON, Wis. — George Heine Jr., who worked for several furniture companies including Ethan Allen and Thomasville Furniture, died Sept. 14 at the age of 86 after a short illness.

Heine was born on May 12, 1934, in White Plains, N.Y., and attended Michigan State University where he received a degree in economics. George married Nancy Dickinson in 1956 and went to work for Thomas Furniture, the family furniture business in Orchard Lake, Mich.

The family moved to Winnetka, Ill., in 1972 when Heine became a furniture representative for Ethan Allen. Later, in 1976, he purchased the Ethan Allen Carriage House furniture store in Madison, Wis. He went on to open the Thomasville Furniture Gallery in Madison before retiring from the furniture business in 2009.

He is survived by his sister, three children and nine grandchildren.

Memorial contributions may be made to Agrace Hospice Care, 5395 E. Cheryl Parkway, Fitchburg, Wis. 53711. A celebration of life will be scheduled at a later date.

The post George Heine Jr. dies at age 86 appeared first on Furniture Today.

Bed Bath & Beyond taps Lindblom as chief technology officer

UNION, N.J. — Bed Bath & Beyond has named Scott Lindblom, a former Michaels executive, as its new chief technology officer, effective Sept. 28.

Lindblom will report directly to John Hartmann, chief operating officer and president of buybuy BABY, and will lead the company’s enterprise technology transformation. He will be tasked with leveraging data, analytics and technology development to create efficiencies, enhance performance and drive innovation.

Prior to joining Bed Bath & Beyond, Lindblom was executive vice president and chief information officer at Michaels. Previously, he was group vice president of IT at Ross Stores. He also held senior roles within supply chain management and IT at Best Buy.

“Scott’s track record implementing leading IT solutions and digital fulfillment capabilities for a number of leading retailers will help us accelerate the modernization of our technology infrastructure and capabilities, to rebuild our authority in our core markets and deepen connections and loyalty with our customers,” said Hartmann.

The post Bed Bath & Beyond taps Lindblom as chief technology officer appeared first on Furniture Today.

Olde Good Things opens new Manhattan location

NEW YORK – Vintage furniture and architectural salvage specialist Olde Good Things is opening a new 8,000-square-foot in the Midtown West neighborhood of Manhattan on Oct. 2.

Located at 333 W. 52nd St., the store will sell reclaimed architectural items such as mantels, gates, columns, windows and mirrors, along with furniture and art, lighting, rugs and other household décor salvaged from various landmark buildings in New York.

“We have been part of the New York City retail landscape for more than 25 years, and we remain committed to the city and its residents,” said Jim DiGiacoma, Olde Good Things board member. “Our 8,000-square-foot, two -floor showroom is sure to become a true destination for both locals and out-of-town visitors, as well as architects, decorators and designers.”

“Our stores will continue to offer architectural treasures that have been upcycled from the most prestigious New York historic hotels, Broadway theaters, prominent commercial buildings and industrial warehouses to create the most unique retail experience for the consumer,” he added.

The store will be the retailer’s third New York location, with the other two being located in the Bowery and Broadway’s Upper West Side.

“Our stores will continue to offer architectural treasures that have been upcycled from the most prestigious New York historic hotels, Broadway theaters, prominent commercial buildings and industrial warehouses to create the most unique retail experience for the consumer,” DiGiacoma added.

Olde Good Things opened its first retail store on Atlantic Avenue on Antique Row in Brooklyn in 1994 and today has other brick-and-mortar locations including one in Los Angeles and a six-story antique department store and warehouse in Scranton, Pa.

The post Olde Good Things opens new Manhattan location appeared first on Furniture Today.

0
Your Cart